Deep Silver Products are always subject to extensive quality testing. Should any problems or questions arise regarding our products, please contact our technical department, which will be glad to be of assistance. If the Problem you are experiencing is not yet known to our technical support and you cannot find any help within the Help Guidelines we will also be glad to be of assistance in resolving these issues. Please fill out the contact form and do not forget to send the diagnostic file "KMDiag.ZIP". Please describe the problem as accurately as possible and on demand please also forward a screenshot.